A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs. Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies.
About The Job:
- In this role, you will find ways to remediate outages or enhance performance on the ServiceNow platform, utilizing tools like BigData, Splunk, and Grafana to map out metrics and identify trends on transactional throughput, memory, CPU, job processing, and disk utilization.
- Using your database optimization skills,
you will directly tune the database, add indexes, maintain tables and data, and understand execution plans to recommend better-formed queries.
- You will review Javascript and Java application code to point out and fix performance concerns.
- You bridge the gap between the customer and the different internal teams (Development, Infrastructure, Networking, Hardware) to reproduce performance issues and find root cause analysis.
Essential Job Functions:
- The Performance Support Engineer will be responsible for managing and resolving the most challenging issues for the Client Technical Support team focusing on Performance and instance availability.
- This includes being the last point of escalation within the technical support department. The successful candidate will be able to quickly gain an understanding of the ServiceNow platform.
- This is a customer-facing role and therefore it requires robust interpers
📌 Technical Support Engineer (Hyderabad)
🏢 VARITE
📍 Hyderabad
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