Role Descriptions: Job Requirements510 years of experience in IT Service Management IT Operations with robust focus on CMDB and ITOMStrong expertise in CMDB design| implementation| and governance| including CI lifecycle management and relationship mappingHands-on experience with ServiceNow Discovery| including MID Servers| probes| patterns| and credential managementExperience in Service Mapping and dependency mapping across enterprise applicationsStrong knowledge of ITOM modules such as Event Management| Orchestration| and Cloud DiscoveryExperience in CMDB data reconciliation| normalization| and data quality managementGood understanding of ITIL processes (Incident| Problem| Change| Release) and their integration with CMDBExposure to integration with external data sources (e.g.| monitoring tools| infrastructure platforms)Familiarity with scripting or automation (JavaScript PowerShell APIs)



for CMDB Discovery customizationStrong analytical| troubleshooting| and stakeholder communication skills.Key ResponsibilitiesDesign| implement| and maintain the Configuration Management Database (CMDB) ensuring accuracy| completeness| and integrity of CI data Configure and manage ServiceNow Discovery| including probes| sensors| and MID servers for automated CI population Establish and enforce CMDB governance policies| naming conventions| and data standardsPerform CMDB audits| reconciliation| and data quality improvements to maintain trusted configuration dataLead and support Service Mapping initiatives to map business services and their dependencies Configure and support ITOM modules (Event Management| Orchestration| Discovery) to improve operational visibility Integrate CMDB with external tools and data sources (monitoring| infrastructure| cloud platforms) Collaborate with infrastructure| application| and platform teams to ensure accurate CI population and relationship mapping Provide reporting and insights on CMDB health| coverage| and data quality metrics Support incident| probl

📌 ServiceNow CMDB (India)
🏢 Clifyx
📍 India