Techno-Functional Consultant with solid expertise in Oracle Cloud HCM to support our AMS engagement. The role involves providing production support, enhancements, break-fix resolution, and continuous improvement in Oracle Cloud HCM applications with a focus on Integrations and Reporting.
The consultant will work closely with business users, functional leads, and technical teams to ensure stability, performance, and scalability of HCM Cloud solutions.
Key Responsibilities:
• Provide L2/L3 support for Oracle Cloud HCM modules, ensuring timely issue resolution and root cause analysis.
• Handle service requests, incident tickets, and change requests related to HCM modules, integrations, and reports.
• Monitor and troubleshoot integrations (OIC, REST/SOAP, HCM Extracts) between Oracle HCM Cloud and third-party systems.
• Develop and enhance OTBI, BI Publisher (BIP), and HCM Extract reports as per business requirements.
• Perform data correction activities using HDL/HSDL and coordinate data validation with business teams.
• Work with Oracle Support on Service Requests (SRs) for product issues or defects.
• Support quarterly Oracle Cloud updates (Patches/Regression Testing) and assess impact on existing functionality.
• Participate in knowledge transition, incident trend analysis, and continuous service improvement initiatives.
• Document solution design, test scripts, and support procedures.
• Collaborate with cross-functional teams to ensure smooth operations and proactive issue prevention.
Total Experience
8
📌 Oracle Cloud (India)
🏢 Clifyx
📍 India
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