APN Consulting, Inc. is a progressive IT staffing and services company offering innovative business solutions to improve client business outcomes. We focus on high impact technology solutions in ServiceNow, Fullstack, Cloud & Data, and AI / ML. Due to our globally expanding service offerings we are seeking top-talent to join our teams and grow with us.
Role : Service Now Developer

Module : (ITOM/ CSM/ HRSD / Now Assist, Gen AI , Service Portal )

Must Have : Integration and Scripting experience .

ITOM Responsibilities
- Lead Discovery, Service Mapping, CMDB, Event Management, Operational Intelligence, and AIOps initiatives.
- Improve infrastructure visibility and operational efficiency through automation.
- Drive CMDB governance, data quality, and service mapping accuracy.

CSM Responsibilities
- Design and optimize customer service workflows and case management processes.
- Enhance customer experience through automation, AI-assisted interactions, self-service portals, and omnichannel support.
- Improve SLA performance and customer satisfaction metrics.

HRSD Responsibilities




- Manage employee service delivery solutions including HR case management, employee lifecycle workflows, knowledge management, and employee centers.
- Drive employee experience transformation using digital workflows and AI-powered automation.

Now Assist & Gen AI Responsibilities
- Lead implementation and adoption of ServiceNow Now Assist capabilities.
- Drive Gen AI use cases including:
- AI-powered case summarization
- Virtual Agent enhancements
- Knowledge generation
- Intelligent search
- Automated resolution recommendations
- Conversational self-service experiences
- Collaborate with business and security teams to establish responsible AI governance and compliance practices.
- Identify opportunities for AI-driven operational efficiency and productivity improvements.

Service Portal Responsibilities
- Design and manage contemporary, responsive Service Portal and Employee Center experiences.
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📌 ServiceNow Developer (Pune)
🏢 APN Consulting
📍 Pune