Request Information

Information Technology_IND - IND_Support Executive

1

4

0

8/31/2026

2/28/2027

45.00

Mishra, Rishabh

10815915

Rs0.00 (Sum of Expense * Quantity of Candidates)

General Information

Role Descriptions: Requires exceptional verbal and written communication skills as well as strong customer service and interpersonal skills.Willingness to work in any shifts including night shifts.Accountable to answer customer requests and assisting customer either by emailchat or over the phone.Should be flexible for voice support.Ability to understand customer issue and troubleshoot to resolve it as an FCR.Must be a strong cross-team collaborator.Requires the ability to thrive in a demanding| quick paced 247365 operations support environment.Basic knowledge about Systems| backup and Network.Ability to drive higher Customer Satisfaction and maintain the defined SLAs and KPIs.



Technical Skills -Basic troubleshooting of WindowsMac operating systemsUnderstanding of networking basics (DNS| DHCP| TCPIP)Experience with ticketing systems like Service Now(SNOW)Knowledge of Active Directory and user account managementFamiliarity with remote desktop toolsOffice 365Google Workspace supportBasic hardware troubleshooting (printers| laptops| desktops)VPN and remote access troubleshootingBasic understanding of ITIL processes Soft Skills Excellent verbal and written communication skillsStrong problem-solving and analytical skillsCustomer-oriented mindset with patience and empathyAbility to work under pressure and handle multiple tasksStrong time management and organizational skillsTeam collaboration and interpersonal skills TechnicalProcessBehavioral CompetencyTechnical Competencies Operating Systems Proficiency in supporting Windows| macOS| and basic Linux environments.Networking Basics Understanding of LANWAN| IP addressing| DNS| DHCP.User Management Active Directory| password resets| group policy basicsEmail Systems Support for Office 365| Exchange| or Google Workspace.Rem

📌 IT IS_Service Desk~Service Desk Management (India)
🏢 Clifyx
📍 India