1) Initiate listening to the brand on social media, digital, web.
2) Creating and implementing strategies for creating a positive reputation for a brand.
3) Addressing real-time negative responses.
4) Ensuring all complaints are tracked on social media and all consumer forum sites or discussion forums on the internet
5) Report and coordinate with the Customer Service team to get resolution for all the complaints queries and ensure that the response received from the customer service team is posted back on the relevant digital channels within TAT
6) Coordinating with Internal teams to ensure timely updates via daily monitoring reports, press release trackers etc. Proficient in English, should be able to write prompt creative responses.
7)



Should be able to get a tight grip on the ORM operations. Escalate to relevant stakeholders. Manage trackers, send reminders, and close the loop with stakeholders.
8) Competitive analysis and benchmarking.
9) Analyze listening reports, share relevant insights, update trackers.
Motilal Oswal Financial Services Limited is an Indian financial services company offering a range of financial products and services. The company was founded by Motilal Oswal and Raamdeo Agrawal in 1987. The company is listed on BSE and NSE stock exchanges.

📌 Corporate Communication (Mumbai)
🏢 Motilal Oswal Financial Services
📍 Mumbai