Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are seeking experienced Client Sterling File Gateway Support Analysts to provide 24x7 operational support for a critical enterprise file transfer workplace within a large banking organization. The role is primarily focused on monitoring, incident management, troubleshooting, service restoration, operational validation, and stakeholder coordination.
- The position is operations-focused and does not include implementing production changes, infrastructure upgrades, configuration modifications, or planned maintenance activities,
which are handled by separate engineering teams.
Essential Job Functions:
- Monitor Client Sterling File Gateway and related Managed File Transfer (MFT) infrastructure.
- Investigate and resolve file transfer failures, transaction processing issues, routing failures, and service disruptions.
- Perform transaction replay and operational recovery activities as required.
- Conduct production and QA environment health checks at the beginning of each shift.
- Coordinate with business partners, vendors, clients, and internal operations teams during incidents and service outages.
- Escalate issues to appropriate support teams and ensure timely resolution.
- Document incidents, troubleshooting activities, findings, actions taken, and outcomes.
- Support operational validation and business verification activities during infrastructure and network maintenance events.
- Provide shift handover
📌 IBM Sterling File Gateway Support Analysts (Noida)
🏢 VARITE
📍 Noida