Tata Business Hub is a digital organization setup by TATA Group to holistically addressing the needs of Emerging Businesses. Tata Business Hub is focusing on Micro, Small and Medium Enterprises and providing them with a Digital B2B platform ‘nexarc’. The intent of ‘nexarc’ is to provide access to information, opportunities, products, solutions and services to Emerging Businesses. ‘’nexarc’ also establishes connects between Tata Group Companies/ other large Corporates and Emerging Businesses.
Roles/Responsibilities
· Responsible for creating, owning and improving industry-leading processes and best practices for delivering customer excellence
· Understand process requirements of each financial offering like bill discounting, business loans, credit cards, etc.
· Prepare detailed process documentation - SOPs, Procedure Manuals etc.
· Closely work with various verticals and ensure standard/common process for same activities.
· Creating UAT plan and conducting UAT on behalf of users
· Define success matrices and ensure data capturing for the same
· Regular reporting and monitoring of success matrices
· Identify process gaps and bridge them with relevant stakeholders
· Create and nurture a culture of innovation and process improvement
· Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Required Skills
· Innovative thinking
· Analytical mindset and problem-solving approach
· Ability to visualize end to end process with nitty-gritty
· Excellence process documentation skills
· Strong with data analysis and program management
· Strong cross-group collaboration and communication skills
· Must take full ownership and be accountable for the deliverables
· Must be passionate to create something cutting-edge and set industry benchmarks
Experience Level
· 5+ years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain