Role Dimensions:
ROLE : Regional Operations Head
LOCATION : Mumbai
CAREER GRADE : Manager of Manager (30% Strategy: 70% Operations)
KEY RELATIONSHIPS
REPORTS TO : National Operations Head
ROLE DIMENSION : 50+ Cr in AUM, More than one major WH Hubs, 100+
People
DIRECT REPORTS : City Heads/Leads (4-6)
KEY RELATIONSHIPS : Internal: Operations, HR, Finance, CX, Tech and Category
External: Vendors
CTC RANGE : 20-25 LPA
About the Role:
As the Regional Operations Head at RentoMojo, you will be responsible for ensuring end-to-end
operational efficiency and effectiveness within your assigned regions. This role involves overseeing
teams, managing multiple warehouses, implementing company policies, driving cost-saving initiatives,
and enhancing customer experiences.
Responsibilities and Ownership:
(Things that the role cannot miss)
Operational Leadership:
● End-to-end ownership of regional operations, including hiring, administration, development, and
coaching of City Managers.
● Oversee operations of multiple warehouses located in different cities, ensuring 100% adherence
to company policies and procedures.
Performance Monitoring and Improvement:
● Monitor performance against service level contracts, maintaining high NPS (Net Promoter Score)
performance within the region.
● Determine inventory requirements based on demand forecast and warehouse allocation,
optimizing inventory levels.
Asset Management and Process Improvement:
● Track repair asset AUM, strategize refurbishment plans, and monitor on-site projects for effective
asset utilization.
● Drive automation and modernization initiatives to reduce costs and maintain efficient financial
indicators, while taking P&L; ownership of the region.
Customer Experience and Best Practice Implementation:
● Drive customer experience enhancements for the region, implementing and sharing best
practices across warehouses nationwide.
Data-Driven Decision-Making and Quality Assurance:
● Leverage data to drive performance improvements in