Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- An experienced Knowledge Manager to establish, govern, and continuously improve the organization's Knowledge Management (KM) framework.
- The role will be responsible for driving knowledge creation, capture, reuse, and distribution across teams to improve operational efficiency, reduce resolution time, enhance employee experience, and support continuous improvement initiatives.
- Experience: 6–8 years of experience in Knowledge Management, Process Excellence, IT Operations, and Service Management.
Essential Job Functions:
- Define and implement Knowledge Management strategies, processes, and governance models.
- Establish standards, templates, and controls for knowledge creation, approval, review, and archival.
- Ensure compliance with organizational and audit requirements.
- Oversee the end-to-end lifecycle of knowledge articles, SOPs, work instructions, FAQs, and playbooks.
- Ensure knowledge content remains current, accurate, and relevant through periodic reviews.
- Drive knowledge base optimization and retirement of obsolete content.
- Collaborate with Incident, Problem, Change, Service Request, and other relevant teams to identify knowledge gaps.
- Promote Shift-Left initiatives to improve self-service adoption and reduce support effort.
- Utilize KM metrics to improve service quality and operational efficiency.
- Partner with business units, SMEs, process owners, and delivery teams to capture critical
📌 Knowledge Management (Noida)
🏢 VARITE
📍 Noida