An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- Experience: 5 to 12 years
- Specialization: Citrix Virtual Desktops, Azure Virtual Desktop (AVD), Nerdio
- The role focuses on supporting, administering, optimizing, and securing enterprise virtual desktop infrastructure (VDI) environments.
- Responsible for delivering high-quality support, ensuring service availability, enhancing customer satisfaction, and maintaining a secure virtualization landscape.
1.) Requirement L2:
Essential Job Functions - L2:
- Provide advanced technical support for Citrix Virtual Desktops Essentials and Azure Virtual Desktop (AVD) environments.
- Perform root cause analysis and implement effective resolutions for complex incidents and security issues.
- Ensure compliance with quality standards, regulatory requirements, and organizational policies.
- Collaborate with multiple support teams to resolve escalated incidents within agreed SLA targets.
- Maintain operational continuity and strengthen virtualization security posture.
- Participate in knowledge management activities including documentation and knowledge base maintenance.
- Train recent team members and coach analysts to improve technical capabilities.
- Drive customer satisfaction through proactive issue resolution and high first-call resolution rates.
- Reduce case reopenings and rejected resolutions through quality troubleshooting practices.
- Proactively identify and mitigate security threats within the virtualization envi
📌 Vitualization - AVD& (Noida)
🏢 VARITE
📍 Noida
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