Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- The Subject Matter Expert (Support & Ops) plays a critical role in the Support & Operations team, ensuring timely resolution of escalations and incidents while adhering to quality standards.
- This position is essential for maintaining customer satisfaction through effective communication, analysis, and mentoring while leveraging expertise in IaaS and Infrastructure as Code (IaC) technologies.

Essential Job Functions:




- Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Leveraging Iaas AWS And Iac/Terraform Technologies, Adhering Strictly To Agreed Slas.
- Mentor Team Members And Administrators In AWS Kubernetes Best Practices, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency.
- Validate Change Order Implementation Plans And Ensure Human Error Compliance While Participating In Capacity Planning Activities To Optimize Resource Utilization In Windows AWS Iaas Environments.
- Actively Engage In Customer Meetings To Gather Feedback And Address Issues, Ensuring Positive Customer Satisfaction Through Effective Communication And Presentation Skills.
- Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, And Prepare Reports To Present Insights And Performance Metrics To Key Business Stakeholders, Driving Continuous Improvement.

Qualifications:

Skill Requirements
- In-Depth Knowledge Of Iaas AWS And

📌 AWS DevOps (Chennai)
🏢 VARITE
📍 Chennai