Client is an Indian multinational technology company specializing in information technology services and consulting. Headquartered in Mumbai, it is a part of the Tata Group and operates in 150 locations across 46 countries.
About The Job:
- We are seeking a seasoned Smartcomms/ Thunderhead to lead the design and implementation of customer communication solutions within the BFSI domain.
- The ideal candidate will have deep expertise in Smartcomms and a understanding of regulatory and operational requirements in banking, financial services, and insurance.
- You will play a pivotal role in transforming customer engagement through personalized, compliant, and scalable communication strategies.
Essential Job Functions:
- End-to-end Smartcomms solutions tailored to BFSI use cases such as policy documents, statements, onboarding communications, and regulatory notices.
- Collaborate with business units to gather requirements and translate them into technical designs.
- Integrate Smartcomms with core BFSI systems (e.g.,
core banking, policy admin systems, CRM, ECM).
- Ensure solutions meet compliance standards including GDPR, PCI-DSS and local financial regulations.
- Optimize document generation workflows for performance, accuracy, and auditability.
- Lead technical workshops, proof-of-concepts, and solution demos for stakeholders.
- Provide governance and best practices for Smartcomms usage across the enterprise.
- Support DevOps and CI/CD pipelines for Smartcomms deployments.
Qualifications:
- 4 to 12 years
- with at least 5 years in Smartcomms or similar CCM platforms.
- Solid knowledge of BFSI processes, compliance requirements, and customer communication needs.
- Experience with integration technologies (REST APIs, SOAP, SFTP) and enterprise middleware.
- Familiarity with cloud platforms ( Azure) and SaaS deployment models.
- Excellent stakeholder communication and documentation skills.
- Must have deve