The Zonal Manager – Growth will own end-to-end performance of a defined zone, with clear accountability for revenue growth, supply acquisition, occupancy, customer satisfaction, and operational efficiency. This is a target-driven leadership role requiring strong execution skills, data-backed decision-making, and the ability to scale operations while meeting aggressive growth and service benchmarks.

Key Responsibilities

1. Operational & Performance Management

● Own overall zone P&L;, ensuring achievement of monthly and quarterly targets across supply onboarding, occupancy, revenue, and cost optimization. ● Drive execution of standard operating procedures (SOPs) to improve turnaround time, service quality, and operational efficiency.

● Track and improve key metrics such as occupancy %, onboarding cycle time, ticket resolution TAT, and portfolio utilization.

1. Team Leadership & Execution

● Lead and manage a team of Property Managers and Operations staff, with clear goal-setting, reviews, and performance tracking. ● Set individual and team-level targets, conduct regular performance reviews, and ensure accountability.

● Build a high-performance culture focused on results, ownership, and continuous improvement. 3. Business Growth & Expansion

● Drive new supply acquisition and market expansion within the zone, aligned to growth targets.

● Build strong relationships with property owners, brokers, developers, and local stakeholders to accelerate onboarding.

● Identify new micro-markets and execute go-to-market strategies to increase Nestaway’s footprint.

1. Customer Experience & Retention

● Ensure high customer satisfaction scores (CSAT/NPS) by proactively resolving tenant and homeowner issues.



● Analyze customer feedback and implement process improvements to reduce escalations and churn.

● Own escalation management and ensure timely, data-backed resolution. 5. Financial & Data Management

● Plan and manage the zone budget, ensuring cost discipline while meeting growth targets.

● Analyze dashboards, KPIs, and MIS reports to identify trends, gaps, and corrective actions.

● Deliver regular performance reviews and actionable insights to senior leadership. 6. Compliance, Risk & Safety

● Ensure full compliance with local regulations, company policies, and contractual obligations.

● Drive adherence to health, safety, and risk management standards across properties and teams. Qualifications & Experience

● Bachelor’s degree in Business Administration, Management, or a related field (MBA preferred).

● 5–10 years of experience in a managerial or regional role, preferably in real estate, rental housing, PropTech, or consumer operations.

● Proven track record of meeting or exceeding targets in a fast-paced, metrics-driven environment

. ● Strong leadership, stakeholder management, and execution capabilities.

● Excellent communication, negotiation, and analytical skills.

● Comfortable working with numbers, dashboards, and performance metrics.

● Proficiency in MS Office and familiarity with CRM/operations tools. What Success Looks Like in This Role

● Consistent achievement of growth, revenue, and occupancy targets

● Improved operational efficiency and cost control

● High team productivity and engagement

● Solid customer satisfaction and retention metrics Nestaway is an equal opportunity employer. We value diversity and are committed to building an inclusive, high-performance workplace.

Pay: ₹800,000.00 - ₹900,000.00 per year

Benefits

- Health insurance
- Provident Fund

Work Location: In person

📌 Zonal Manager (Powai)
🏢 Nestaway Technologies
📍 Powai