Job Id: Aeries/377/26-27

Industry IT-Software / Software Services / testing

Location Bangalore

Experience Range 2 - 5 Years

Qualification Graduate

About Us

Aeries Technology is a Nasdaq listed global professional services and consulting partner, headquartered in Mumbai, India, with centers in the USA, Mexico, Singapore, and Dubai. We provide mid-size technology companies with the right mix of deep vertical specialty, functional expertise, and the right systems & solutions to scale, optimize and transform their business operations with unique customized engagement models. Aeries is Outstanding Place to Work certified by GPTW India, reflecting our commitment to fostering a positive and inclusive workplace culture for our employees.

About Business Unit

Darktrace is a global AI cybersecurity leader founded in 2013 in Cambridge, UK, by mathematicians and ex-intelligence experts. Its flagship ActiveAI Security Platform uses Self-Learning AI to detect and respond to threats across network, email, cloud, endpoint, OT, and identity — without relying on prior attack signatures.

Roles and Responsibility

Workday Systems Support Tech Analyst

Job Summary

As a Workday Systems Support Analyst within Darktrace’s TechOps Centre, you will be responsible for the operational support, monitoring, troubleshooting and maintenance of Workday integrations across HCM, Finance, Payroll and Adaptive Planning. Acting as a key technical resource, you will ensure the reliability, accuracy and performance of critical data exchanges between Workday and internal or third-party systems.

The role focuses on integration support activities, including incident investigation, root cause analysis, integration monitoring, error resolution, data reconciliation and technical troubleshooting. You will leverage Workday integration technologies and diagnostic tools to proactively identify issues, minimise business disruption and improve platform stability.

Key Duties & Responsibilities

- Provide L1 and L2 operational and technical support for Workday integrations supporting HCM, Financials, Payroll and Adaptive Planning.
- Monitor, investigate and resolve integration failures, data discrepancies, processing exceptions and interface performance issues.




- Troubleshoot inbound and outbound integrations using Workday integration technologies including:
- Enterprise Interface Builder (EIB)
- Core Connectors
- Workday Studio
- Cloud Connect integrations
- Workday Web Services (SOAP/REST APIs)
- Workday Extend applications where applicable

- Analyse integration logs, event subscriptions, business process transactions and audit trails to identify root causes and implement solutions.
- Support Payroll integrations, including PECI, payroll input processing and third-party payroll interfaces.
- Support Finance integrations, including banking, procurement, expense, supplier, accounting and reporting interfaces.
- Maintain data integrity through reconciliation activities, validation checks and exception management.
- Support inbound and outbound file transfers, middleware interfaces and API-based integrations.
- Collaborate with functional Workday teams to understand business requirements and investigate issues spanning security, business processes, reporting and integrations.
- Perform impact assessments for Workday releases, ensuring integrations remain compliant and operational following system updates.
- Maintain integration documentation, support runbooks, technical designs, support procedures and knowledge articles.
- Identify recurring issues and recommend automation, monitoring enhancements and process improvements.
- Work closely with Enterprise IT, Finance, People Operations, Payroll providers and third-party vendors to resolve complex technical issues.

Qualifications & Experience
- Experience supporting Workday integrations within a medium-to-large enterprise environment.
- Strong understanding of Workday HCM, Financials, Payroll and/or Adaptive Planning.
- Hands-on experience with Workday integration technologies including EIB, Core Connectors and Workday Studio.
- Experience troubleshooting Workday Web Services, APIs, calculated fields and data transformations.




- Knowledge of integration monitoring, log analysis, file-based interfaces and batch processing.
- Experience performing root cause analysis and resolving complex technical incidents.
- Strong understanding of data structures, data mapping and data validation techniques.
- Familiarity with XML, XSLT, JSON, REST and SOAP technologies.
- Experience working within ITSM processes, including incident, problem and change management.
- Strong analytical, diagnostic and troubleshooting skills.
- Workday Integration Certification.
- Experience supporting PECI and payroll integrations.
- Experience supporting Adaptive Planning integrations and data synchronisation.
- Experience with middleware platforms such as Boomi, MuleSoft or Azure Integration Services.
- Experience supporting Workday Extend applications.
- Knowledge of security administration and integration security groups within Workday.

Success Measures
- Integration incidents are resolved within agreed service levels with minimal business impact.
- Critical HCM, Finance, Payroll and Adaptive integrations achieve high availability and reliability.
- Integration failures are proactively identified, investigated and remediated before impacting users.
- Root causes are documented and recurring technical issues are reduced through permanent fixes and automation.
- Data integrity and reconciliation controls are consistently maintained across integrated systems.
- Workday releases and system updates are successfully assessed and implemented without disruption to integration services.
- Technical documentation, runbooks and support procedures remain accurate and up to date.

What You Will Gain
- Deep technical expertise across Workday HCM, Financials, Payroll and Adaptive Planning integrations.
- Exposure to enterprise-scale integration architecture supporting critical business operations.
- Hands-on experience with APIs, middleware, data transformation and cloud integration technologies.
- Opportunities to contribute to platform optimisation, automation and continuous improvement initiatives.
- A key role in ensuring the stability, scalability and reliability of Darktrace's core business systems and data ecosystem.

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📌 Workday Systems Support Tech Analyst (Bengaluru)
🏢 Aeries Technology Group
📍 Bengaluru