Name: Windows Admin

Preferred Experience Range: 3 years Exp

Location: Kolkata

Shift Timings: US Shift/Rotational

Preferred Education, Skills and Experience

Education Level: Bachelor's Degree

Experience

- Windows Server 2008 R2 / 2012/ 2016/2019 / 2022 administration. Automated and Manual Patching, Application health check, Azure Administration, VM Ware Administration, Oracle Cloud Administration.
- At least 3+ years of live experience of resolving L1 level of technical incident resolution in Windows Server 2008 R2 / 2012/ 2016/2019/2022 Administration.
- Must have - L2/L3 Windows OS administration activities including Azure server administration, Oracle cloud,

VMware Administration.

- Good to have Knowledge of AD.
- Knowledge of ServiceNow (SNOW) /Or any ITSM Tool incident resolution practice.
- Hands-on experience on Software Center.
- Knowledge and working experience of ITIL processes in BAU IT IS support.
- 24*7 Shift experience is preferred. (for US Shift)
- Basic knowledge of working with MS Office, Office 365 email service.
- Good Written & verbal English communication skills.

1.

Incident

Resolution -General L1/L2 troubleshooting

2.

Major Incident

Support - Only in scope activity if needed

3.

Windows

Server OS administration activities & Troubleshooting

4.

Server

Resource (CPU/RAM/Disk/Network)



management & optimization

5.

Server

Build

- Windows server patch Management.
- Working knowledge on Azure server administration, Azure server hardware, upgradation, Azure serve build, Azure server disk addition,
- Working knowledge on Oracle cloud, Oracle server build
- Working knowledge on Vmware provisioning and Vmware Server build & migration,

VCenter upgradation, Esxi server Installation, High level trouble shooting on vCenter issues.

10.

Server

Decommission

11.

Management Agent

Update

12.

System

Backup/Restore.

- To respond immediately to any requests escalated.
- Preparation of SOP
- To perform against all key performance indicators including the Resolution and

Response Time of SLA Matrix.

- Manual installation of patches in server provided by Wintel team in software center.
- Pre and post validation/health check of core applications.
- Follow 24*7 business support model.

19.

Follow

Shift roster and daily Shift HOTO perfectly.

- Positive to know - Client Hardware maintenance.
- Good to know – Power-shell scripting,
- Valuable to know - Nagios monitoring tool.
- Good to know - Vendor management.
- Good to know - Client Physical server OS installation.

📌 Widows System Admin (Kolkata)
🏢 Clifyx
📍 Kolkata