Department: Wellness / Preventive Healthcare

Designation: Wellness Coordinator

Reporting To: Centre Manager / Operations Manager / Wellness Head

Location: Uniscans & Labs / Diagnostic Centre

Employment Type: Full-Time

1. Job Summary

The Wellness Coordinator is responsible for coordinating preventive health and wellness services, supporting patients throughout their wellness journey, coordinating health check-up packages, and ensuring a smooth and positive patient experience. The role involves patient communication, appointment coordination, package explanation, follow-ups, health camp coordination, and collaboration with doctors and internal departments.
1. Key Responsibilities

Patient Coordination & Counselling
- Welcome and assist patients visiting for wellness and preventive health services.
- Understand patient requirements and guide them toward appropriate wellness packages as per approved offerings.
- Explain health check-up packages, procedures, inclusions, preparation requirements, and timelines.
- Coordinate patient appointments and ensure smooth movement between departments.
- Address patient queries professionally and escalate clinical queries to the appropriate medical professional.
- Maintain patient confidentiality and provide a positive service experience.

Health Check-Up Package Coordination
- Coordinate executive health check-ups, preventive health packages, corporate wellness packages, and other wellness programs.
- Ensure all investigations included in a package are completed.
- Coordinate with laboratory, radiology, cardiology, and other departments.
- Track pending investigations and ensure timely completion.
- Coordinate the preparation and delivery of health check-up reports.

Appointment & Follow-Up Management
- Schedule and confirm appointments for wellness services.
- Make reminder calls/messages to patients regarding appointments and required preparation.
- Follow up with patients regarding pending investigations or reports.
- Maintain records of appointments, follow-ups, conversions, and patient feedback.
- Assist in rescheduling appointments when required.

Corporate Wellness & Health Camps




- Coordinate corporate health check-up programs and wellness initiatives.
- Assist in organizing health camps, awareness programs, screening programs, and wellness events.
- Coordinate with corporate clients, HR teams, doctors, technicians, and internal departments.
- Ensure required manpower, equipment, consumables, and documentation are arranged before health camps.
- Maintain participant records and coordinate report distribution.

Patient Experience
- Ensure patients receive timely and courteous assistance throughout their visit.
- Monitor waiting time and coordinate with relevant departments to minimize delays.
- Collect patient feedback and communicate recurring concerns to management.
- Assist in resolving service-related issues promptly.
- Maintain a professional and patient-friendly environment.

Administrative Responsibilities
- Maintain daily wellness programme records and MIS reports.
- Track package bookings, completed check-ups, pending services, and report status.
- Prepare daily/weekly/monthly performance reports as required.
- Maintain proper documentation related to wellness activities.
- Coordinate billing and payment-related requirements with the accounts/reception team.

Coordination with Internal Teams
- Work closely with doctors, nurses, laboratory staff, radiology staff, reception, billing, marketing, and operations teams.
- Ensure smooth communication between patients and various departments.
- Escalate operational or patient-related concerns to the Centre Manager.
- Support management in implementing new wellness initiatives and patient engagement programs.

1. Wellness Program Promotion

- Support the promotion of approved preventive health check-up packages.




- Explain package benefits and services accurately without making unauthorized medical claims.
- Coordinate with the marketing/corporate team for wellness campaigns.
- Support patient conversion and retention initiatives.
- Maintain professional communication with existing and prospective patients.

1. Qualifications

- Bachelor's degree in Healthcare Management, Hospital Administration, Life Sciences, Nursing, Allied Health Sciences, or any relevant discipline.
- Candidates with healthcare/customer-service experience will be preferred.

1. Experience

- 13 years of experience in a hospital, diagnostic centre, wellness centre, healthcare organization, or customer-care role preferred.
- Freshers with strong communication and coordination skills may also be considered.

1. Required Skills

- Excellent verbal and written communication skills.
- Strong patient-handling and interpersonal skills.
- Good coordination and follow-up abilities.
- Customer-service orientation.
- Basic knowledge of healthcare services and diagnostic investigations.
- Good computer and MS Office skills.
- Ability to maintain accurate records and MIS reports.
- Strong organizational and time-management skills.
- Ability to handle multiple patients and activities simultaneously.
- Professional and empathetic approach.

1. Key Performance Indicators (KPIs)

- Patient satisfaction and feedback.
- Number of wellness packages coordinated.
- Appointment conversion and attendance rate.
- Timely completion of wellness packages.
- Follow-up effectiveness.
- Health camp and corporate wellness programme coordination.
- Reduction in patient waiting time.
- Accuracy of documentation and MIS reporting.
- Customer retention and repeat wellness visits.

1. Working Conditions

- Full-time position in a healthcare/diagnostic workplace.
- May require participation in health camps, corporate wellness programmes, and weekend activities.
- May require flexible working hours based on patient and programme requirements.
- Strict adherence to organizational policies, patient confidentiality, and healthcare service standards is required.

📌 Wellness Coordinator (Chennai)
🏢 Uniscans and Labs
📍 Chennai