Role Descriptions: Location: Chennai / Kochi / Pune Experience: 4 8 yearsEmployment Type: Full-timeRole SummaryThe Citrix Administrator L2 will support enterprise Citrix Virtual Apps and Desktops (CVAD) environments in a 24x7 managed services / ICC delivery model. The role involves L2 troubleshooting| platform administration| image management| upgrades| and escalation handling while ensuring SLA adherence and service stability.Key ResponsibilitiesProvide L2 administration and troubleshooting for Citrix Virtual Apps and Desktops environments.Perform Citrix upgrades| patching| and policy configuration.Manage master image creation| maintenance| and catalog upgrades.Provision VDIs using Machine Creation Services (MCS)
and Provisioning Services (PVS).Conduct daily health checks of VDIs| delivery controllers| and core Citrix components.Troubleshoot session| login| performance| and application issues using Citrix Director.Handle incident| problem| and change management activities.Coordinate with L3 teams and vendors for escalated issues.Create and maintain SOPs| runbooks| and operational documentation.Support on-call escalations and ensure SLA & CSAT compliance.Mandatory SkillsStrong hands-on experience with Citrix Virtual Apps and Desktops (CVAD).Expertise in MCS and PVS provisioning methods.Experience with Citrix Director| image management| and application/desktop publishing.Knowledge of Citrix upgrades| patching| and policy management.Understanding of VDI architecture and desktop hosting models.Experience with ITSM tools and ITIL-aligned processes.Positive to HaveCitrix Cloud exposure.Basic knowledge of NetScaler / Client.Experience in offshore or managed services operations.CertificationsCitrix Certified Associate Virtualization (CCA-V) Preferred.ITIL Founda
📌 Citrix XenAPP (India)
🏢 Clifyx
📍 India
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