We are looking for a target-oriented Telecalling Team Leader to manage the telecalling team, ensure effective lead follow-up, generate site visits and support the team in achieving booking targets.
Key Responsibilities
- Manage, motivate and monitor the Telecalling Team.
- Allocate leads and ensure timely follow-ups.
- Track daily calls, connected leads, follow-ups and site visits.
- Set team targets and monitor individual performance.
- Train telecallers on project details, calling techniques and objection handling.
- Monitor lead quality and coordinate with the Sales Team.
- Follow up on pending leads and confirm site visits.
- Maintain accurate lead records in CRM/Excel.
- Prepare daily and weekly performance reports.
- Identify performance gaps and provide coaching.
- Handle escalated customer queries when required.
- Work closely with Sales Managers to improve Lead Site Visit Booking conversion.
Required Skills
- Excellent communication and team management skills.
- Real estate sales/telecalling experience.
- Target-oriented and proactive approach.
- Good knowledge of CRM/Excel.
- Robust follow-up and objection-handling skills.
Key Performance Indicators Team Target | Calls | Follow-ups | Site Visits | Bookings | Conversion Ratensibilities.
Perks and benefits
Free meal, Cafeteria, Festive Bonus, Performance bonus, Sales incentives, Annual bonus, Mobile bill reimbursements, Leave encashment, Provident fund, Job/soft skill training
📌 Walk-in || Team Lead (Chennai)
🏢 Avmmproperty
📍 Chennai
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