Location: iQor India Services, Embassy Galaxy Business Park, Tower C, Ground Floor, Sector 62, Noida, Uttar Pradesh (Near Electronic City Metro Station)
We are looking for a customer-focused and communication-skilled Customer Support Executive to handle customer queries through email and live chat. The candidate will be responsible for providing accurate, timely, and professional resolutions while maintaining a high level of customer satisfaction.
Key Responsibilities
- Handle customer queries and concerns through email and live chat.
- Provide accurate information and effective solutions to customer issues.
- Respond to customers within the defined turnaround time (TAT).
- Maintain skilled and clear written communication.
- Understand customer requirements and resolve issues appropriately.
- Escalate complex or unresolved issues to the relevant team.
- Maintain accurate records of customer interactions.
- Follow company policies, processes, quality standards, and data-security guidelines.