- Strong experience in ITSM modules (Incident, Problem, Change, Service Catalog, Knowledge Management)
- Custom application development on the ServiceNow platform
- Experience with Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions
- Service Catalog development and catalog workflows
Scripting & Development
- Strong JavaScript coding skills
- Server-side and client-side scripting expertise
- Experience with Glide APIs
- Knowledge of HTML, CSS, AngularJS (for Service Portal)
Integrations
- REST and SOAP API integrations
- IntegrationHub and Flow Designer
- Experience integrating ServiceNow with third-party applications
Workflow & Automation
- Flow Designer
- Workflow development
- Notification and approval process automation
Platform Administration
- User and group management
- ACLs and security configuration
- Update Sets, application deployment, and migrations
- CMDB understanding
Skills:
- ITOM
- HRSD
- CSM
- SPM/PPM
- SAM
- HAM
- SecOps
- GRC