Role & responsibilities

Interview Details

11-Sep-26

10 to 12.30

location

Infosys BPM Limited, Ascendas International Tech Park SEZ, PH-III, Plot No.18, Building Juniper, Ground Floor, International Tech Park, Rajiv Gandhi Info Park, MIDC, Phase III, Hinjewadi, Pune-411057,Maharashtra, India

Note

There will be a domain assessment conducted, please carry simple calculators for the same.

Roles

Independently manage non-patient customer onboarding, credit-limit application/monitoring, and master-data maintenance for assigned hospitals/segments.

- Prepare and issue non-patient/intercompany invoices, verify claim completeness, and manage submission and follow-up of insurance claims through to closure.

- Reformat system-generated bills to meet insurer-specific requirements where needed, and coordinate with hospital teams on documentation.

• Drive collections follow-up and dunning as per the geography's cadence; monitor claim ageing against agreed credit periods and resolve insurer queries.
- Perform cash application including matching of consolidated insurer remittances against multiple open invoices.
- Process refunds (patient/corporate) after validation and required approvals.
- Perform bank, cash, and AR reconciliations for the assigned scope, and support preparation of Statements of Account on request.

• Support month-end activities bad-debt provision inputs and write-off documentation and respond to audit queries.

Work Experience:

2 - 4 years of experience

Educational Requirements:

BCom

Technical and Professional Requirements:

Technical Requirements





- Bachelor's degree in Commerce, Accounting, or Finance is mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.Preferred Skills:

Finance & Accounts->O2C

2

Own end-to-end I2C delivery for an assigned hospital/entity segment billing, claims, collections, cash application, and reconciliations — ensuring accuracy and SLA adherence.

- Resolve complex, aged, or disputed insurance claims and customer queries; liaise with insurers, TPAs, and hospital business offices to closure.
- Drive cash application accuracy for complex remittances, including RPA-enabled matching, and investigate unallocated cash.
- Own AR ageing and DSO for the assigned book; drive collections escalations and engage debt-collection/legal firms for prolonged non-payment cases as needed.
- Prepare bad-debt provisioning inputs, write-off documentation, and support period-close reconciliations (bank, GL, HIS-to-ERP).
- Support statutory/indirect tax and audit requirements with data extracts and reconciliations for the I2C scope.
- Identify and drive process improvement/automation opportunities in billing, claims, and cash application.
- Guide and review the work of junior associates within the sub-process.





Work Experience:

4 - 8 years of experience

Educational Requirements:

BCom

Technical and Qualified Requirements:

Technical Requirements

- Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred.Preferred Skills:

Finance & Accounts->O2C
1. Lead a pod covering billing, claims, or collections/cash application, ensuring SLA, ageing, and DSO targets are met.
- Review and approve complex claims, refunds, write-offs, and reconciliations prepared by the team before submission/posting.
- Act as escalation point for insurer, customer, and hospital stakeholder issues, and drive resolution of systemic billing/claims/collection issues. • Monitor team productivity, quality, and ageing dashboards; report performance to the Ops-Manager/Sr.Ops-Manager.
- Own consolidation of ageing, DSO, and collections MIS for the pod and support management reporting.
- Drive month-end/period-close deliverables (provisions, write-offs, reconciliations) for the pod and support audits.
- Train, coach, and onboard team members and conduct periodic quality reviews.
- Contribute to automation initiatives (RPA cash application, claim tracking tools) for the sub-process.

Work Experience: 6 - 10 years of experience

Educational Requirements:

BCom

Technical and Professional Requirements:

Technical Requirements

- Bachelor's degree mandatory; CA-Inter/CMA-Inter/MBA (Finance) preferred

Preferred Skills

Finance & Accounts->O2C

Preferred candidate profile

📌 Walk-in || Recruitment Drive -Pune-11 Sep 26-OTC
🏢 Infosys BPM
📍 Pune