Role & responsibilities

Key Purpose:

Deliver an enhanced ownership experience for premium customers through personalized attention and superior-quality interactions.

Key Responsibilities

- Ensure a superior customer experience during every interaction.
- Provide customized attention throughout the customer life cycle, from RO opening to vehicle delivery.
- Invite selected customers for CRM initiatives and coordinate with the Mahindra Relationship Centre.
- Generate revenue by selling workshop services, car-care products, and customization kits.
- Monitor key customer-satisfaction parameters consistently.
- Plan and execute a customer contact calendar.
- Assist customers in understanding personalized website features and available options.
- Use technology such as tablets to enhance customer experience.




- Monitor infrastructure upkeep and cleanliness.
- Resolve customer concerns through consistent follow-ups and ensure closure with customer satisfaction.

Skills Required

- Passion for automobiles
- Valuable English communication and basic grammar
- Fluency in the regional language
- Pleasant personality and professional grooming
- Knowledge and confidence in automobile technology
- Strong interpersonal skills
- Computer literate and web savvy
- Conflict-resolution ability
- Analytical skills

Preferred candidate profile

Minimum 2 years of face-to-face customer-handling experience in the hospitality industry.

📌 Walk-in || Relationship Manager (Lucknow)
🏢 H R Creations
📍 Lucknow