Food Galery is a food and grocery delivery platform connecting customers, restaurants, stores, and delivery partners through a single digital ecosystem. We are looking for a Business Analyst to help us improve business operations, understand customer and restaurant behavior, and support data-driven decision-making. Key Responsibilities 1. Business & Operations Analysis - Analyze Food Galery’s daily business operations and identify areas for improvement. - Study orders, revenue, cancellations, refunds, delivery performance, and customer activity. - Identify operational gaps and recommend practical solutions. - Prepare daily, weekly, and monthly business performance reports. - Monitor important business KPIs and highlight deviations. 2. Restaurant & Merchant Analysis - Analyze restaurant onboarding, order volume, revenue, ratings, cancellations, and performance. - Identify high-performing and underperforming restaurants. - Track restaurant activation and retention. - Provide insights to the restaurant onboarding and sales teams.



- Help identify opportunities to increase restaurant orders and revenue. 3. Customer Analysis - Analyze customer acquisition, orders, repeat purchases, cancellations, and retention. - Identify customer behavior and purchasing patterns. - Analyze customer complaints and support data. - Recommend strategies to improve customer satisfaction and retention. 4. Delivery & Operations Analysis - Monitor delivery times, order allocation, cancellations, failed deliveries, and delivery partner performance. - Identify reasons for delivery delays and operational failures. - Work with the operations team to improve delivery efficiency. - Analyze performance by city, area, restaurant, and delivery partner. 5. Product & App Analysis - Work with the Product and Technology teams to identify business requirements. - Understand problems faced by customers, restaurants, and delivery partners. - Convert business requirements into explicit functional requirements. - As

📌 Business Analyst (Karnataka)
🏢 Food Galery
📍 Karnataka