Responsibilities
Independently revert to customers messages and escalate to Manager for exceptions Optimize and manage key customer support/Microsoft platforms/functions Develop and update training materials, SOPs, and knowledge base documentation Serve as the customer service liaison to Operations, E-commerce, Product, and Fulfillment teams to proactively resolve recurring customer issues.
Qualifications
Ability to work remotely from 6 pm to 2 am - Mon-Friday (On weekends- Saturdays during peak and Festivals)
Atleast 3 years experience in customer service Strong written and verbal English communication skills Valuable to have experience using Loop, Gorgias, Blue Cherry, and Shopify Ability to independently and proactively problem-solve Experience within a seasonal/outdoor/winter-based Garments industry Patience and compassion Consistent time management skills