Job Overview The Insurance Executive will be solely responsible for managing motor insurance renewals, converting fresh insurance business, and driving add-on sales across passenger cars and commercial vehicles. The role focuses on customer calling, retention tracking, premium comparisons across insurer portals, and end-to-end policy issuance.

Key Responsibilities

1. Policy Renewals & Customer Retention

- Track and manage the vehicle insurance expiry database daily (30-day, 15-day, and 7-day advance follow-up schedules).
- Proactively reach out to workshop customers via phone, WhatsApp, and email to initiate timely renewal discussions.
- Explain renewal terms, highlight renewal discounts, and prevent policy lapses to maximize customer retention.
- Re-engage lapsed or past non-renewed customers with competitive revised quotations.

2. Insurance Sales & Business Development

- Cross-sell motor insurance to everyday workshop walk-in customers and routine service clients.
- Pitch value-added riders and covers based on vehicle age and profile (Zero Depreciation, Engine Protect, Consumables, Roadside Assistance, Return to Invoice, Tyre Cover).
- Provide comparative quotations across multiple general insurance companies to offer the best value-for-money option.

3. Quotation, Documentation & Policy Issuance

- Calculate accurate premiums and generate instant quotes using various general insurance company partner portals.




- Collect and verify required client documentation, including previous RC book copies, prior policy documents, and KYC records.
- Ensure 100% accurate data entry, correct NCB (No Claim Bonus) application, and immediate issuance and delivery of digital cover notes/policy copies to clients.

4. Lead Management & Reporting

- Maintain an up-to-date Daily MIS tracker covering:
- Total database due for renewal vs. contacted leads
- Quotes shared vs. confirmed closures
- Total premium mobilized and company-wise distribution
- Reasons for lost business/non-renewals
- Share daily calling and closure reports with workshop management.

Candidate Profile & Qualifications

- Education: Graduate or Higher Secondary (10+2 / Diploma / Any Graduate).
- Experience: 13 years of dedicated experience in motor insurance renewals, tele-calling, or insurance sales (automobile dealership, workshop, or insurance broker background preferred).

- Skills:
- Hands-on proficiency with multi-company insurance online portals.
- Basic computer skills (MS Excel, Google Sheets, WhatsApp Business).
- Solid phone etiquette and negotiation skills.
- Languages: Fluency in Gujarati and Hindi (basic English reading/writing for portal operations).
- Key Traits: Target-oriented, disciplined in follow-ups, and customer-focused.

📌 Walk-in || Insurance Executive (Vapi)
🏢 J R Motor
📍 Vapi