Roles & Responsibility:

- Understand customers requirement and provide complete and accurate information

- Communicate effectively with customers

- Assign case to other queue with proper justification

- Understanding and striving to meet or exceed call center metrics while providing excellent customer service.

- Escalate customer problems to the team lead which needs immediate attention

Essential Skills:

- Excellent verbal and written communication skills, including ability to effectively communicate with internal and external

customers

- Excellent computer proficiency (MS Office Word, Excel and Outlook)

- Should have a knowledge of English, Hindi and additional language will be preferred

- Must be able to work under pressure and meet deadlines,



while maintaining a positive attitude and providing exemplary customer service

- Typing skills

- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices

- Rotational shifts for male employees and rotational day shifts for female employees( The last shift will end at 9:00 PM)

Education & Experience:

- Undergradute/Graduation mandatory

- Experience in call center will be preferred

Intersted candidates can send resume on WhatsApp (phone hidden)

📌 Walk-in || Hiring Freshers - Voice Process- English & Hindi Mandatory (Hyderabad)
🏢 Apollo Health Axis
📍 Hyderabad