- Recommend and advise on best practices of picking and packing to improve Cx experience.
- Advise partner stores on mechanisms/ processes leading to correct picking/ packing/ billing of Cx orders using appropriate tools and dashboards.
- Guide partners on proper usage of dashboards and other portals to prevent any inaccuracies leading to Cx impact.
- Assess the quality of Pods on cleanliness, hygiene and DE issues and suggest measures to enhance smooth Ops leading to better Cx experience.
- Advise partner stores on speed perception and order fulfillment. Recommend best practices of the same to improve Cx.
- Provide recommendations to partners for continuous improvement on delivering best Cx metrics.
- Provide recommendations on the training aspects required to deliver/improve Cx metrics.
- Provide recommendations to the partners regarding the change in demand pattern/ spike in order volumes due to holidays/ peak season and suggest/ propose measures to prevent any Cx impact.
Preferred candidate profile
- Graduate / 3-5 years of retail management experience
- Must have led 15+ people/ employees at Retail/ Store.
- Problem solving, data-driven decision-making
- Adaptability to agile situations.
- Experience from retail/FMCG/ quick commerce Industry.
Perks and benefits
- Monthly Incentives
- Medical Benefits
📌 Walk-in || Dark Store Manager ( Senior Executive - RBP ) (Hyderabad)
🏢 Swiggy
📍 Hyderabad
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