Customer Support Executive Chat Process

Location: Gurgaon

Work Mode: Work from Office

Experience: 6 Months – 2 Years

Process: Customer Support – Chat

Working Days: 5 Days Working

Shifts: Rotational Shifts

Weekly Offs: Rotational Offs

Job Summary

We are looking for customer-focused and communication-savvy professionals to join our Customer Support – Chat Process team. The ideal candidate should have prior experience handling customers through chat and be comfortable working in a fast-paced environment.

Key Responsibilities

- Handle customer queries and concerns through chat support.
- Provide accurate, timely, and professional resolutions to customer queries.
- Maintain a high level of customer satisfaction through effective communication.
- Understand customer requirements and provide appropriate solutions.
- Follow defined process guidelines, quality standards, and SOPs.
- Maintain accurate records of customer interactions.
- Meet defined productivity, quality,



and customer service targets.
- Escalate complex issues to the appropriate team when required.

Eligibility & Requirements
- Graduation is mandatory.
- 6 months to 2 years of relevant chat support experience.
- Excellent written communication and typing skills.
- Good understanding of English grammar and sentence construction.
- Strong customer-handling and problem-solving skills.
- Comfortable working in rotational shifts and rotational weekly offs.
- Candidates should be comfortable working from office in Gurgaon.

What We Offer
- 5 days working.
- Qualified and growth-oriented work environment.
- Opportunities to develop customer service and communication skills.
- Structured training and career development opportunities. Role Role Role & responsibilities

Preferred candidate profile Email - [email protected]

📌 Walk-in || Chat Support (Gurugram)
🏢 WM Universal Solutions
📍 Gurugram