Roles & Responsibilities:

- Deliver sessions for new hires to enhance their communication skills

- Liaise with managers to determine training needs and schedule training sessions

- Prepare educational material such as Training content, training handouts, videos etc.

- Conduct TNA to identify areas of improvement

- Monitor employee performance and measure ROI

- Conduct seminars, workshops, individual training sessions, class room training, online

Required Skill Set:

- Excellent communication skills

- Well versed in VNA training methodologies

- Proven experience as corporate trainer

- Ability to handle and schedule batches of 40-50 trainees

- Ability to handle conversion of 90% and above

- Ability to reduce the attrition in training

- Prior experience from BPO or International voice and communication training.

- Exposure to sales training.

- Good knowledge of USA culture and UK culture

- Valuable knowledge of latest training methodologies and techniques

- Excellent communication, presentation and public speaking skills

- Organizational and time management abilities

- Critical thinking and decision making

- Psychometric testing tools and usage of free online tools

- Conduct Personality development courses

📌 Voice and Accent Trainer (Bengaluru)
🏢 KG Invicta Services
📍 Bengaluru