Key Responsibilities:

- Deliver Voice & Accent and AR process training for recent hires and existing employees.

- Conduct sessions on pronunciation, grammar, communication skills, and process knowledge.

- Assess trainee performance, track progress, and maintain training records.

- Provide coaching, feedback, and refresher training to improve performance.

- Monitor calls and support on-floor development through regular feedback.

- Coordinate with Operations, Quality, and stakeholders for training effectiveness and deployment readiness.

- Update training content and materials based on process changes and business requirements.

- Manage trainee attendance, assessments, batch reports, and daily training updates.

- Handle trainee queries/escalations and support smooth learning transition to operations.

- Contribute to continuous improvement initiatives and cross-functional training projects.

Role Requirement:

- Bachelors or Masters Degree in any stream. Preferred in English, Linguistics, Communication,



or a related discipline.

- Minimum 2 - 5 years of experience in Voice & Accent training.

- Professional certification in Voice & Accent Training, TESOL, TEFL, CELTA, or equivalent will be an added advantage.

- Excellent command of the English language, both spoken and written.

- Strong knowledge of American or neutral accent (as applicable).

- Should be open to traveling to other locations as per the business requirement.

- Flexible working in US shifts.

Preferred Skills:

- International English proficiency credentials such as CEFR alignment, TOEFL, IELTS, or similar certification are highly preferred.

- Certification in Phonetics, Speech Therapy, or Communication Training will be an added advantage.

- Hands-on experience training international customers, including voice/accent neutralization and soft skills development.

📌 Voice & Accent Trainer (Mumbai)
🏢 Health Prime Services
📍 Mumbai