– Virtual Assistant

Company: Virtual Teams & Solutions

Location: Sarabhai Campus, Near Genda Circle

Work Timing

• 4:00 am – 6:30 am: Work from Home

• 6:30 am – 7:30 am: Break

• 7:30 am – 1:30 pm: Work from Office

(Aligned with Australian business hours)

Budget For the Role - 3.6 LPA - 4.2 LPA

About Virtual Teams & Solutions

Virtual Teams & Solutions is a specialised staffing and outsourcing partner supporting clients across Australia. We provide trained Virtual Assistants who operate from our India-based office while working in alignment with Australian work standards, communication styles, and time zones.

Our focus is on reliability, professionalism, accuracy, and providing long-term support to our clients.

About the Role

We are looking for a Virtual Assistant to provide administrative and process support to an Australian client.

The role will primarily involve subsidy-related processes and documentation , along with general administrative tasks, data management, follow-ups, social media support, and maintaining accurate records.

The ideal candidate should be organised, detail-oriented, comfortable working with documents and systems, and able to communicate professionally with Australian stakeholders.

Key Responsibilities

1. Subsidy Process Support

- Assist with the day-to-day processing of subsidy-related documentation.
- Collect and organise required information and supporting documents.
- Review documentation to ensure required information is available before processing.
- Update subsidy/application records and trackers.
- Monitor the status of applications and follow up on pending items.
- Identify missing or incorrect information and coordinate for the required updates.
- Maintain accurate records of completed and pending applications.
- Follow the client's established subsidy processes and procedures.

2. Documentation & Administrative Support

- Prepare, organise,



maintain, and update documents and records.
- Ensure documentation is complete, accurate, and properly filed.
- Review documents for missing information, errors, or inconsistencies.
- Maintain organised digital folders and document repositories.
- Enter and update information accurately in relevant systems and spreadsheets.
- Follow established processes, checklists, and guidelines.

3. Administrative Duties & Support

- Manage routine administrative tasks and assigned responsibilities.
- Handle emails and respond to routine queries where required.
- Coordinate and follow up on pending tasks.
- Maintain trackers, spreadsheets, and reports.
- Schedule and organise meetings or appointments when required.
- Assist with data entry and basic research.
- Support the client with other administrative tasks as assigned.

4. Communication & Coordination

- Communicate professionally with clients, team members, and other stakeholders.
- Follow up regularly on pending information, documents, and tasks.
- Escalate issues or delays when required.
- Maintain transparent records of communication and follow-ups.
- Work according to Australian business hours and professional standards.

5. Social Media Management

- Assist with basic social media management and day-to-day updates.
- Schedule and publish approved content on relevant social media platforms.
- Assist with creating simple social media posts and captions.
- Maintain a basic content calendar and ensure posts are published on time.




- Monitor basic engagement and respond to routine comments or messages when required.

6. Quality & Process Compliance

- Ensure accuracy and attention to detail across all assigned tasks.
- Follow client-specific processes, SOPs, and checklists.
- Maintain confidentiality of client and business information.
- Meet agreed timelines and deadlines.
- Proactively identify issues and communicate them in a timely manner.

Key Performance Indicators (KPIs)

- Accuracy and completeness of documentation.
- Timely processing of assigned documentation and subsidy-related tasks.
- Timely follow-up on pending information and applications.
- Accuracy of data entry and record maintenance.
- Adherence to client processes and SOPs.
- Timely completion of assigned tasks.
- Quality and professionalism of communication.
- Consistent and timely completion of assigned social media tasks.
- Ability to manage tasks independently and meet deadlines.

Skills & Competencies

- Excellent written and verbal English communication.
- Robust attention to detail and accuracy.
- Good organisational and time management skills.
- Ability to manage multiple tasks and priorities.
- Comfortable working with documents, spreadsheets, and online systems.
- Basic to good knowledge of Microsoft Office, particularly Excel and Word.
- Basic understanding of social media platforms.
- Ability to learn and follow new processes quickly.
- Strong follow-up and coordination skills.
- Problem-solving and logical thinking ability.
- Ability to work independently while keeping the team informed.
- Professional and reliable approach to work.

What We Offer

- Professional and supportive work environment.
- Opportunity to work with Australian businesses.
- Exposure to Australian work culture and business operations.
- Training and support for client-specific processes.

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