Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
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We are seeking a dedicated and customer-focused Support Specialist to join our team. This individual will serve as the primary technical resource for supporting and maintaining the VMware Horizon VDI platform across all levels of the support model (Level 1 to Level 3).
The role will involve resolving end-user VDI issues, maintaining golden images, deploying new desktop pools, and working with application teams to ensure seamless virtual desktop functionality. The ideal candidate will work closely with infrastructure, security,
and application teams to ensure optimal performance, usability, and security of Oncor’s virtual desktop setting.
Essential Job Functions:
- Provide Level 1–3 support for Horizon VDI user issues, including session performance, access, printing, and profile-related incidents.
- Create, maintain, and update golden images for various user groups, including application packaging, patching, and configuration.
- Validate and troubleshoot application functionality within VDI sessions in partnership with application owners.
- Create and manage desktop pools in Horizon Administrator/Console, including both persistent and nonpersistent configurations.
- Perform root cause analysis for recurring issues and implement permanent fixes.
- Maintain user entitlement mappings and access to appropriate VDI pools.
- Monitor system health and generate reports on performance, usage, and capacity.
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📌 Support Specialist – Horizon VDI (Noida)
🏢 VARITE
📍 Noida