Computacenter plc is a British multinational that provides information technology services to public- and private-sector customers. It is a UK company based in Hatfield, Hertfordshire. The company is listed on the London Stock Exchange and is a constituent of the FTSE 250 Index
About The Job:
- Experience
- 7-12 years in IT (7+ years relevant to ServiceNow domain)
Essential Job Functions:
- Delivering high quality ServiceNow implementations based on business process requirements
- Ensuring adherence to coding and design standards, and providing technical hand-over documentation
- Peer reviewing the work of others
- Able to communicate on complex issues to meet business and customer requirements to avoid escalations
- Increasing application operating efficiency and adapting to recent requirements, as necessary
- Keep up to date with current and future market developments, technologies, product and strategies
- According to experience:
- Provide technical design authority and mentor more junior members of the team
- Technical lead for medium scale solutions ensuring designs meet customer requirements and achieve appropriate outcomes and deliverables.
- Acts as a role model for colleagues providing guidance around technical and behavioural competencies to ensure sharing of internal best practice
- Assisting with system testing and UAT
- Contribute to the development of technical procedures and standards
- Escalate issues in line with company processes to ensure customer demands are met
- Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer
- Recording, qualification and questioning of customer requirements, even in complex projects and in the case of unclear customer requirements
- Regularly updates his/her technical knowledge by participating in internal and external training and certifications
- Achievement of customer satisfaction ta