Company Name: VARITE India Private Limited
About The Client:
An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
About The Job:
- We are looking for a Desktop Support Engineer (L1) to provide first-level technical support to end users, ensuring timely resolution of hardware, software, desktop, and mobile-related issues while maintaining high service quality and SLA compliance.
Essential Job Functions:
- Provide L1 support for desktops, laptops, printers, peripherals, and mobile devices
- Handle incidents and service requests related to hardware, OS, applications, email, internet, and business tools
- Perform troubleshooting to fix the issues (using SOPs and step-by-step diagnostics)
- Install, configure, and provision laptops, desktops, mobile devices, and BYOD
- Support OS and application installation on new and replacement systems
- Log, track, and update tickets accurately in the ticketing system
- Escalate unresolved issues to L2/L3 teams with proper documentation
- Deliver priority support for VIP users
- Assist with Windows client patching and basic application support
- Maintain IT asset records in CMDB / SharePoint and support IMAC activities
- Replace faulty Laptop hardware components and support asset audits
Qualifications:
Required Skills
- Strong knowledge of Windows OS, desktop/laptop hardware, and peripherals
- Experience with mobile device and BYOD support
- Basic understanding of networking, email systems, and enterprise applications
- Familiarity with ITSM tools, ticketing systems, and ITIL processes
- Positive communica
📌 Desktop Support Engineer – (Mumbai)
🏢 VARITE
📍 Mumbai