Company Name: VARITE India Private Limited

About The Client:

An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.

About The Job:
- This position is part of the GTS Production Support function, working within the Incident and Problem Management team which is responsible for defining, implementing, and managing incident management, including major incident management and problem management.

Essential Job Functions:
- Responsible for the end-to-end management of GTS major and some high incidents through engaging dedicated teams, ensuring clear and consistent communication,



and raising awareness as needed and bringing service back to stability as soon possible.
- Conduct root cause analysis for major incidents and work with Service Owners to identify and agree appropriate delivery dates for appropriate actions to prevent recurrence and improve level of service.
- Collect and analyze process data to initiate, develop, and recommend business practices and procedures that focus on enhanced safety, increased productivity, and reduced cost.
- Responsible for communications during a major system outage, ensuring IT management and the businesses are kept updated until the incident is resolved.
- Coordinate, manage, and keep chronology of events during incident management conference calls.
- Form team-oriented action plans via the technical lead with specific actions, roles, and deadlines, and ensuring these are completed safely and within SLA.
- Update the incident reporting systems with resolution information, liaise with problem management on de

📌 Senior Major Incident Manager (Chennai)
🏢 VARITE
📍 Chennai