An Indian multinational information technology (IT) consulting company headquartered in Noida, The company has offices in 52 countries and over 225,944 employees. The Client is a global IT services and consulting company that offers a wide range of services and products across various industries like IT Infrastructure Services, Cybersecurity Services, Cloud Services, Big Data and Analytics, Internet of Things (IoT) Solutions, Semiconductor Services and Enterprise Software Products.
Essential Job Functions:
- Adhering to SLAs.
- Mentoring / Training Team Members.
- Handling tickets / requests.
- Perform root cause analysis.
- Troubleshooting technical issues.
- Defining processes (SOP/MOPs) and ensuring that the processes are adhered to.
- Oversees and is responsible for successful completion of database tasks.
- Responsible for maintaining customer database standards.
- Responsible for strategizing a backup plan and test plan for failure scenarios.
- Improves and maintains customer satisfaction.
- Suggests Database workplace gaps, improvements, and new technologies.
- Monitoring and maintaining SLA requirements by the team members.
- Identify skill gaps and plan for training / knowledge updating.
- To independently resolve tickets and ensure that the agreed SLA of ticket volume and time are met for the team.
- To provide support for on-call escalations or L3 level support and perform incident, change, and problem management.
- To adhere to quality standards, regulatory requirements, and company policies to ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or reopen cases.
- To participate or contribute on EN business in creation of proposals to drive Service Improvement Plans.
Qualifications:
- Experience: 6-8 Years
Technical Requirements:
- A minimum of 10 years’ experience in an IT operations / large-scale services environment.
- A minimum o
📌 Oracle Database Administrator (Chennai)
🏢 VARITE
📍 Chennai
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