- Manage and action all cases received through the MHA portal within the prescribed 60-minute TAT by retrieving transaction details, validating information, and updating case status on the portal.
- Respond to Section 94 BNSS notices and other law enforcement requests by compiling, reviewing, and sharing customer and transaction information within stipulated timelines.
- Act as the primary point of contact for Police, Cyber Crime Cells, CID, and other Law Enforcement Agencies, ensuring timely coordination and resolution of investigation-related requests.
- Handle urgent LEA escalations, emergency data requests, and critical incidents independently, including support during non-business hours, weekends, and holidays.
- Retrieve, analyse, and interpret transaction and account data to support fraud investigations, cybercrime inquiries, and regulatory requests.
- Maintain accurate case trackers, investigation records, and audit-ready documentation while preparing periodic MIS and management reports.
- Build and leverage relationships with LEAs, MHA, I4C, and other government agencies to facilitate effective information sharing and case resolution.
- Ensure adherence to regulatory requirements, internal policies, and response timelines while driving operational efficiency in LEA engagement processes.

Navi is one of the fastest-growing financial services companies in India providing Personal & Home Loans, UPI, Insurance, Mutual Funds, and Gold. Navi's mission is to deliver digital-first financial products that are simple, accessible, and affordable.



Drawing on our in-house AI/ML capabilities, technology, and product expertise, Navi is dedicated to building delightful customer experiences.

We are on a mission to make finance simple, accessible and affordable for a billion Indians. Guided by a strong customer-first approach, we are building tech-first solutions that work at scale. Our offerings include a range of financial products and services across Loans, Insurance, Mutual Funds, Digital Gold and UPI.

Founded by Sachin Bansal & Ankit Agarwal in 2018, we are one of India’s fastest-growing financial services organisations. But we’re just getting started!

Our Culture

At Navi, we’re a place where ambition meets prospect and ideas turn into impact quickly. We empower people with high ownership from the start, encouraging them to solve meaningful problems and build with excellence. Teams here work in an environment that values speed, collaboration and craftsmanship, while celebrating learning, growth and shared wins along the way.

Whether you’re shaping the future of fintech products or driving innovation behind the scenes, life at Navi means being part of a high-energy, talent-driven workplace where your contributions truly make a difference.

We’re guided by our own operating system - The Navi OS - a set of principles that shape how we work and win together. You can explore them at navi.com/our-values to see what drives us every day.

If this feels like you, Navi is the place to grow, thrive and make a real impact.

📌 Vigilance Operations (Delhi)
🏢 Navi
📍 Delhi