Vendor Support Associate (Mumbai)

Vendor Support Associate (Mumbai)

09 Sep
|
Lumina Datamatics
|
Mumbai

09 Sep

Lumina Datamatics

Mumbai

Roles and Responsibilities :

- Provide exceptional customer service to vendors through phone calls, emails, or chats.

- Resolve issues related to orders, deliveries, returns, and exchanges in a timely and productive manner.

- Collaborate with internal teams (e.g., logistics, warehouse) to resolve complex vendor queries.

- Escalate critical issues to senior team members or supervisors when necessary.

Job Requirements :

- 2-7 years of experience in an international voice process or similar environment.

- Strong communication skills for effective interaction with vendors from diverse backgrounds.

- Ability to work on night shifts (US time zone).

- Proficiency in partner support systems and processes.

📌 Vendor Support Associate (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai

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