Key Responsibilities in Detail:

- Serve as the primary point of contact for eCommerce vendors to resolve queries, concerns, and issues.

- Analyze data and provide tailored solutions to vendors via phone, email, and chat.

- Collaborate with internal teams, including Customer Service, Site Merchandising, Technical Support, and Investigations, to resolve vendor issues effectively.

- Address and resolve technical and semi-technical problems while identifying opportunities for process improvements.

- Document internal processes and contribute to a collaborative team environment.

- Maintain high performance metrics, such as quality, productivity, first contact resolution (FCR), and attendance.

- Build and maintain productive relationships with current and potential vendors/partners.

- Achieve successful first-time resolution on all vendor interactions.





- Work independently while adhering to service level agreements and utilizing knowledge base resources, policies, and procedures.

Required Qualifications & Skills:

- Proven experience in customer/client service and contact center environments.

- Proficiency in US English with excellent written and verbal communication skills.

- Demonstrated attention to detail and customer-oriented approach.

- Strong understanding of quality and metrics processes.

- Ability to adapt to constant change with flexibility and a positive attitude.

- Intermediate to expert proficiency in MS Office applications, especially Excel, and familiarity with web browsers.

- Robust logical reasoning and data interpretation skills.

- Good data handling and computer skills.

📌 Vendor Support Executive (Mumbai)
🏢 Lumina Datamatics
📍 Mumbai