Company Name: VARITE India Private Limited

About The Client

A cloud computing company offers a platform for digital workflows, enabling organizations to automate and streamline business processes. The solutions include IT service management, human resources, customer service, and security operations. Designed to enhance efficiency and collaboration, the platform digitizes and automates workflows for diverse organizational needs.

Headquartered in the United States, the company is recognized for its innovative approach to workflow automation, playing a significant role in the IT service management and business process automation space. In 2018, Forbes magazine named it number one on its list of the world's most innovative companies. Essential Job Functions:

- Represent the needs of customers across the product and design lifecycle from discovery through design validation and customer adoption across a portfolio of products.
- Apply and adapt appropriate research techniques and methods for specific project needs.
- Engage with customers to understand their unique needs for our products, including defining and synthesizing user types, use cases, and specific UX opportunities.
- Partner with Product Managers and Designers to influence product strategy and roadmaps.
- Validate feature and design direction through participatory design, early concept testing, formative and summative usability testing.
- Analyze and synthesize qualitative studies and quantitative data across studies and secondary research to generate strategic and tactical insights with actionable recommendations.
- Communicate findings through artifacts such as specific user segments, persona frameworks, jobs to be done, user journeys, task analyses, etc.
- Provide mentorship to other members of the team and champion the discipline across the organization.

Qualifications:





- Extensive experience in applying customer-centered research techniques to product definition and designs.
- Expert knowledge in defining, planning and executing research studies including outlining objectives, goals, and timelines. This includes developing sample plans and determining the best data collection approach using quantitative and/or qualitative methods.
- A portfolio of work representing research that influenced great insights or experiences. This includes examples of research goals, research methodologies used, the process followed, your involvement and role, data visualizations, and crisply articulated insights from the research.

Preferred Qualifications (The nice to have):
- Experience developing insightful, probing questions that resonate with both highly technical individuals through business minded end-users using enterprise software.
- In depth knowledge of user interface design, usability evaluation techniques, task analysis, and experimental design.
- Experience with the creation and execution of online surveys as well as rich qualitative research techniques.
- Expert presentation skills to visualize technically complex topics and make them easy to understand with customers as well as product management and design stakeholders.
- The ability to learn new technical concepts quickly.
- Experience coaching and mentoring more junior team members, contributing to their growth.

Education:
- BA/BS degree or higher in the Human-Computer Interaction,



Human Factors, Psychology, Cognitive Science, Human Factors, Anthropology, Human-Computer Interaction, Design, or equivalent combination of education and experience.
- 7+ years’ of work experience applying and conducting customer-centered research. Master degree or PhD is a bonus.

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit Jobs In India – VARITE.

Unlock Rewards: Refer Candidates and Earn.

If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.

Experience Level Bonus Referral: 0-2 years INR 5,000 2-6 years INR 7,500 6+ years INR 10,000

About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.

Equal Prospect Employer:

VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

📌 UX Research - IV (Bengaluru)
🏢 VARITE
📍 Bengaluru