What Will You Drive?

- Evaluate and qualify leads based on predefined criteria.

- Route qualified customers to the most appropriate sales consultant for further assistance.

- Represent the GemPundit brand professionally and create a positive first impression.

- Improve customer experience by ensuring every lead is guided to the right team.

- Maintain accurate customer information and interaction records in CRM systems.

- Follow defined processes, SOPs and quality standards consistently.

- Coordinate effectively with sales and support teams for seamless lead handovers.

- Support the sales team by ensuring only relevant and qualified opportunities are passed forward.

Who Are We Looking For?

- 02 years of experience in Customer Service, Telecalling, Lead Qualification, Inside Sales or related roles.





- Good English verbal communication skills (3.5/5+).

- Solid Hindi verbal communication skills.

- Digitally savvy with good understanding of mobile apps, internet usage and typing.

- Strong problem-solving abilities and customer orientation.

- Ability to work with process discipline and attention to detail.

- Pleasing personality with high integrity and ethical standards.

- Willingness to work in roster-based shifts, including evening/night shifts.

- Commute time within 60 minutes preferred.

Interested candidates can share their CV's at [email protected] or WhatsApp at (phone hidden)

📌 Urgent Hiring // Lead Qualification - Presales Executive // Gurgaon (Gurugram)
🏢 Fortuna Retail
📍 Gurugram