Responsible for managing end-to-end employee travel, ensuring timely bookings, policy compliance, cost efficiency and a seamless employee experience. The role will also manage travel vendors, invoices, MIS and process improvements.
Key Responsibilities
- Manage air, rail, hotel and cab bookings, including cancellations, rescheduling and emergency travel.
- Coordinate with travel agencies, airlines, hotels and cab vendors and monitor service levels.
- Ensure travel bookings comply with company policy, budgets and approval processes.
- Track travel expenses, refunds, cancellations and identify cost-saving opportunities.
- Verify and process vendor invoices and maintain accurate travel records and documentation.
- Prepare monthly Travel MIS, expense and budget reports.
- Handle employee travel queries and resolve issues promptly.
- Ensure compliance with travel SOPs and processes.
- Identify opportunities to improve travel processes, automation and employee experience.
Preferred candidate profile
- Strong coordination and organisational skills.
- Excellent communication and stakeholder management.
- Good understanding of corporate travel processes.
- Vendor negotiation and relationship management.
- Strong attention to detail and documentation.
- Good analytical and reporting skills.
- Proficiency in MS Excel / Google Sheets and MIS preparation.
- Ability to work under pressure and manage urgent/emergency travel requirements.
- Robust follow-up and problem-solving skills.
- Ability to identify cost-saving and process-improvement opportunities.