:

Skills required- Process Training + Client Management + Team Management

Domain- GIS

Core responsibilities:

- Training Management
- Client Management
- Team management

Detailed Responsibilities:

- Structure on-boarding training requirements, Pre Process, Process, customer Visits etc
- Imparts New Hire Training to trainees from a classroom-training standpoint and ensure maximum knowledge retention resulting in better throughput.
- Delivers Workflow Specific Modules pertaining to Adult videos, pornography, hate, violence, harmful & dangerous acts etc.
- Participates in Client Calibration and ensure the latest updates in each meeting are cascaded to respective teams
- Ensures that all new employees go through the defined new learning path for their respective roles in the account
- Assists new hires during OJT and GO-live
- Provides refresher and remedial training for existing employees
- Understands the role in making the world a safer place and builds a culture on similar lines during training period
- Maintains trainee data and information in a processed and structured manner
- Generates training reports from time to time and reports closure to manager
- Assists in administrative tasks including creation of trainee roster, scheduling transport cabs etc.




- Coaches trainees on the floor and delivers feedback
- Takes ownership in improving trainee performance
- Analyses training needs for employees working for the account
- Responsible for account level Training metrics
- Responsible for adhering to training standardization guidelines defined by the BU Training Function

Critical Skills Required:

- Should be well versed with basic excel and PowerPoint skills
- Should have excellent communication and interpersonal skills
- Should have strong decision-making skills
- Should have the ability to prioritize deliverable depending on the risk involved in delay
- Should have good stakeholder management skills
- Should be able to get things done with minimal guidance
- Candidates with experience in Flagged videos as a Process will be given preference
- Should have valuable time management skills
- Should have a flair to make the business succeed
- Should have professional experience in Industry environment with excellent communication skills and a flair for training can also apply
- Ability to engage with the Client and run/lead workshops
- Excellent Facilitation and influencing skills

📌 Training Manager- GIS (Hyderabad)
🏢 Wipro
📍 Hyderabad