Trainer – Guest Service Executive (Front Office)

Job Type: Full time

Department: Training & Skill Development

Industry: Hospitality / Tourism

Work Location: Eluru, Andhra Pradesh

Salary: As per industry standards

Job Summary

We are looking for an experienced and enthusiastic Trainer – Guest Service Executive (Front Office) to deliver practical and classroom-based training to candidates pursuing careers in the hospitality industry.

The trainer will be responsible for teaching front-office operations, guest handling, reservations, check-in and check-out procedures, communication skills, customer service, complaint resolution, hospitality etiquette, and workplace safety. The selected candidate must ensure that trainees acquire the knowledge, practical skills, confidence, and professional attitude required for employment in hotels and other hospitality establishments.

Key Responsibilities

- Deliver theoretical and practical training in Guest Service Executive and Front Office operations.
- Prepare and follow session plans, lesson plans, training calendars, and daily training schedules.
- Train candidates in:
- Guest reception and registration
- Reservation and room-booking procedures
- Check-in and check-out processes
- Handling guest enquiries and requests
- Telephone and email etiquette
- Front-office documentation and record maintenance
- Billing, payment handling, and basic cashiering
- Complaint handling and service recovery
- Coordination with housekeeping and other hotel departments
- Grooming, professional etiquette, and workplace behaviour
- Customer service and communication skills
- Health, safety, hygiene, and emergency procedures
- Conduct demonstrations, role plays, mock front-office activities, and practical assessments.




- Provide training on basic Property Management System concepts and commonly used front-office software.
- Assess trainees through assignments, practical exercises, mock tests, and periodic evaluations.
- Identify slow learners and provide remedial or additional training support.
- Maintain trainee attendance, assessment records, progress reports, batch files, and other required documentation.
- Ensure training delivery complies with the prescribed curriculum, qualification pack, and assessment standards.
- Prepare candidates for final assessments, interviews, internships, and employment.
- Conduct employability-skills sessions covering spoken English, communication, teamwork, workplace discipline, and interview preparation.
- Coordinate with the centre team, assessment agencies, employers, and placement department.
- Support mobilisation, counselling, industry visits, on-the-job training, and placement activities whenever required.
- Maintain discipline, safety, cleanliness, and a professional learning environment in the classroom and practical laboratory.
- Participate in trainer meetings, reviews, inspections, audits, and training-of-trainer programmes.

Eligibility and Qualifications

- Bachelor’s degree or diploma in Hotel Management, Hospitality Management, Tourism Management, or a related discipline.
- Minimum 6 years of relevant experience in hotel front-office operations, guest relations, or hospitality training.




- Previous experience as a Front Office Associate, Guest Service Executive, Front Office Supervisor, or Hospitality Trainer is preferred.
- Certified Trainer/Assessor qualification from the Tourism and Hospitality Skill Council or another recognised institution will be an added advantage.
- Valuable knowledge of hotel front-office procedures, guest-service standards, and reservation systems.
- Proficiency in MS Office and basic front-office or Property Management System software.
- Good command of English and the relevant regional language.

Required Skills

- Strong classroom-delivery and presentation skills
- Excellent communication and interpersonal abilities
- Practical knowledge of front-office operations
- Guest-handling and complaint-resolution skills
- Ability to conduct role plays and practical demonstrations
- Effective batch management and candidate counselling
- Assessment, documentation, and MIS-reporting skills
- Professional grooming and hospitality etiquette
- Patience, adaptability, and a trainee-focused approach
- Ability to work independently and as part of a team

Preferred Candidate Profile

- Candidates with experience in reputed hotels, resorts, hospitality institutions, or government-funded skill-development projects will be preferred.
- Should be willing to train candidates from diverse educational and socio-economic backgrounds.
- Must be willing to travel for industry visits, assessments, placement activities, or project requirements when necessary.

Work Location: Eluru, Andhra Pradesh

Application Process

Interested candidates may apply with their updated résumé to [email protected] or whats app on (phone hidden)

Pay: From ₹25,000.00 per month

Work Location: In person

📌 Trainer - Guest Service Executive (Front Office) (Eluru)
🏢 Shri Technologies
📍 Eluru