Job Summary Job Summary: Bot Developer

- Job Location: Noida / Chennai / Madurai / Vijaywada
- Work Model: Supports 24x7 global contact center operations

Key Responsibilities Job Responsibilities:

- Design and develop voice and chat bots / virtual agents (IVA) integrated with Genesys Cloud CX.
- Build and tune NLU/NLP models, intents, entities, and dialog flows for high containment and accuracy.
- Integrate bots with backend systems via REST/SOAP APIs, data actions, and webhooks (CRM, ServiceNow, knowledge bases).
- Implement conversational analytics, monitor bot performance, and iterate on flows to improve deflection and CSAT.
- Collaborate with the Genesys architect and functional SME to align bot use cases with business requirements.
- Support UAT, deployment, and hypercare; document flows, prompts, and integration specs.

Skill Requirements Skill Requirement:

- Hands-on bot/IVA development on Genesys Cloud CX (Genesys Dialog Engine / Bot Flows)



and/or third-party bot platforms (Google Dialogflow, Amazon Lex, Microsoft Bot Framework).
- Solid NLU/NLP design skills - intents, entities, slot filling, disambiguation.
- API integration (REST/SOAP, JSON), data actions, and webhook development.
- Scripting/programming (JavaScript, Python) and familiarity with speech (STT/TTS) tuning.
- Understanding of omnichannel routing and how bots hand off to live agents.

Other Requirements Other Requirement:

- Job Location: Noida / Chennai / Madurai / Vijaywada
- Work Model: Supports 24x7 global contact center operations; on-call / shift rotation for P1/P2 incidents.
- Notice Period: Immediate to 30 days preferred.
- Bachelor's degree in Engineering / Computer Science or equivalent.
- Experience: 7-10 years overall with 3+ years in conversational AI / bot development.

📌 Track Lead - Cisco Contact Center (India)
🏢 HCL Technologies
📍 India