- Perform timely pickup and delivery of customer shipments within the assigned route or territory.
- Ensure all shipments are delivered within committed service timelines.
- Verify shipment details before pickup and delivery.
- Handle shipments carefully to prevent damage or loss.
- Maintain delivery productivity and route efficiency.

Customer Service Excellence

- Serve as the face of Blue Dart during every customer interaction.
- Maintain courteous, professional and customer-centric behaviour at all times.
- Resolve basic customer queries during pickups and deliveries.
- Escalate customer concerns or operational exceptions promptly.
- Maintain high standards of grooming, behaviour and professionalism.

COD &

- Documentation Management

- Collect Cash on Delivery (COD) payments wherever applicable.
- Ensure accurate cash handling and timely remittance as per company procedures.
- Obtain Proof of Delivery (POD), customer acknowledgements and required shipment documentation.
- Ensure documentation accuracy and compliance with operational procedures.
- Report discrepancies immediately.

Operational Compliance

- Scan shipments accurately using handheld devices or approved digital platforms.
- Ensure shipment status updates are completed in real time.
- Follow all Standard Operating Procedures (SOPs) during pickup and delivery activities.
- Adhere to company policies relating to shipment handling, documentation and customer interaction.
- Support operational requirements during peak business periods.

Safety &

- Security

- Follow all road safety guidelines while operating company or personal vehicles.
- Ensure safe handling and security of customer shipments throughout transit.
- Wear the prescribed company uniform and personal protective equipment wherever applicable.
- Report accidents,



incidents or unsafe conditions immediately.
- Protect company assets and customer property.

Vehicle &

- Asset Responsibility

- Maintain the assigned vehicle or personal two-wheeler in roadworthy condition.
- Ensure all statutory vehicle documents remain valid.
- Maintain cleanliness and basic upkeep of the vehicle.
- Report maintenance requirements promptly.

Workplace Discipline &

- Brand Representation

- Maintain high standards of personal grooming, hygiene and skilled appearance.
- Wear the prescribed Blue Dart uniform and identity card while on duty.
- Demonstrate discipline, punctuality and professionalism at all times.
- Follow workplace rules, operational discipline and company policies.
- Represent the Blue Dart brand positively through behaviour, teamwork and commitment to service excellence.

Team Collaboration

- Work closely with Shift In-charges and branch operations teams.
- Support colleagues during operational contingencies.
- Participate in operational briefings and safety meetings.
- Contribute towards achieving branch productivity and service goals.

Qualifications &

- Experience:

Education

- Minimum 10th Standard Pass.
- Higher educational qualifications will be an added advantage.

Experience

- Fresher or up to 2 years of relevant experience in courier, logistics, distribution, retail delivery or field operations.
- Experience in pickup and delivery operations will be an added advantage.

Eligibility Requirements

- Minimum age 18 years.
- Valid Two-Wheeler or Four-Wheeler Driving Licence.
- Must own a two-wheeler where deployment requires the employee to use a personal vehicle, in accordance with Company policy.
- Physically fit to perform field operations.
- Willingness to work across shifts, weekends and holidays based on business requirements.

📌 Territory Service Representative::375628 (Faridabad)
🏢 Blue dart
📍 Faridabad