We are looking for a agile and results-driven Territory Manager to join our Premium Business Unit. As a Territory Manager for Customer Experience, you will play a pivotal role in driving customer engagement, enhancing market penetration, and establishing our Premia workshops as world-class service destinations. You will be responsible for implementing a Balanced Scorecard approach, providing critical field-based product support, and ensuring our customers receive a superior, delightful experience.
What you’ll be doing:
- Driving Growth: Maximize dealer service revenue and profitability through strategic planning.
- Elevating CX: Enhance customer happiness indices, NPS, and delight quotients.
- Process Excellence: Implement SOPs and streamline workshop productivity.
- Leadership: Develop team skills and manage warranty/technical feedback systems.
What we’re looking for:
- Education: BE/B.Tech (Mechanical/Automotive).
- Experience: 2–3 years of experience as a Territory Manager in a Premium OEM.
- Skills: Strong understanding of workshop operations, warranty management, and product expertise.
If you are ready to take customer experience to the next level, we want to hear from you!