- Handle incoming and outgoing customer calls professionally.

- Respond to customer enquiries regarding products, services, pricing, and ongoing requests.

- Follow up with leads and existing customers through calls and WhatsApp/email.

- Understand customer requirements and provide appropriate information or coordinate with the concerned department.

- Coordinate with the Sales and Service Teams for customer requirements, complaints, and service requests.

- Follow up on pending quotations, enquiries, service requests, and customer issues.

- Maintain accurate records of customer interactions, enquiries, and follow-ups in the CRM/ERP system.

- Ensure timely follow-up with customers and update the status of leads and requests.

- Handle customer complaints professionally and escalate unresolved issues to the concerned team.

- Maintain valuable relationships with existing customers and support customer retention.

- Prepare daily/weekly follow-up reports as required.

- Achieve assigned call, follow-up, and customer service targets.

- Perform other customer service and coordination activities assigned by the management.

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person

📌 tellecaller (Kannur)
🏢 Printone DMCC
📍 Kannur