Working Days: Monday to Sunday | Rotational Weekly Off
Team: Customer Acquisition & Lead Verification
Joining: Immediate
About AutoXperia
AutoXperia is an automotive technology and customer acquisition platform helping automobile dealerships convert digital enquiries into verified customer appointments, test drives, showroom visits and vehicle sales.
We work with multiple automotive brands and dealership groups and are building technology, marketing and operational infrastructure to transform the way automotive customers and dealerships connect.
As our customer enquiry volume grows, we are building a 24/7 Customer Verification & Response Team to ensure that every genuine customer receives a fast and professional response.
? The Role
We are looking for high-energy, customer-focused Telecallers who can join our rapidly growing startup and become an significant part of AutoXperia's customer acquisition engine.
Your primary responsibility will be to connect with incoming automotive enquiries quickly, understand customer requirements, verify the enquiry and convert the customer into a qualified appointment/test-drive opportunity.
Our Core Principle:Every Lead Matters. Every Minute Matters.
Our target is to connect and close/qualify every incoming lead within 30 minutes, wherever customer availability permits.
Key Roles & Responsibilities
? 1. Immediate Lead Response
- Receive and respond to fresh customer enquiries generated through AutoXperia's website and digital campaigns.
- Make the first call to the customer as quickly as possible.
- Attempt to connect with new leads within the 30-minute response window.
- Maintain a professional and customer-friendly communication style.
Lead Verification
- Verify customer details and mobile number.
- Confirm genuine interest in the selected vehicle.
- Identify genuine purchase intent.
- Avoid submitting incomplete or misleading customer information.
- Maintain accurate remarks and call dispositions in the CRM.
? 4. Appointment & Test Drive Conversion
Where applicable
- Schedule test drives.
- Schedule showroom visits.
- Coordinate customer availability with the dealership.
- Confirm appointments.
- Follow up on pending appointments.
- Update the CRM with appointment status.
? 5. Dealer Coordination AutoXperia operates between customers and automotive dealerships.
You will therefore coordinate with dealership teams to:
- Share qualified customer information.
- Confirm appointment acceptance.
- Follow up on appointment status.
- Capture dealership feedback.
- Escalate unresolved customer/dealer issues to the concerned team.
? 6. CRM & Data Management Every interaction matters.
You will be responsible for:
- Updating every call disposition.
- Maintaining accurate customer remarks.
- Recording follow-up dates.
- Updating appointment status.
- Maintaining lead lifecycle information.
- Ensuring no lead is left unattended.
? Startup Mindset – What We Expect AutoXperia is a high-growth startup, and this is not a role where you simply make calls and complete a daily call count.
We expect team members to:
- Take ownership of their leads.
- Move quickly.
- Learn continuously.
- Suggest process improvements.
- Work collaboratively.
- Be comfortable with changing processes.
- Take responsibility for outcomes rather than just activities.
- Understand that their work directly contributes to company revenue.
If you identify a problem in the process, we want you to tell us and help us solve it. ? Performance Metrics
Your performance will be evaluated on meaningful business outcomes, including:
- Lead response time
- Call connection rate
- Lead verification rate
- Qualified lead percentage
- Appointment conversion
- Test-drive bookings
- Showroom visits
- Follow-up efficiency
- CRM accuracy
- Customer feedback
- Dealer feedback
Most Important KPI:⚡ Lead → Human Connection → Qualification → Appointment Our objective is to build a system where no genuine customer waits unnecessarily for a response.
? Salary & Incentives
Fixed Salary: ₹15,000/month (For Freshers)
Additional Performance Incentives: Based on individual/team performance.
High performers will have an opportunity to grow rapidly with the company. ? Why Join AutoXperia?
You will be joining at an exciting stage of our journey.
At AutoXperia, you will get exposure to:
Automotive + Technology + Digital Marketing + AI + CRM + Sales + Customer Acquisition
You won't be just a telecaller.
You will learn how a startup takes a digital customer from:
Advertisement → Lead → Verification → Appointment → Test Drive → Dealership → Booking → Retail
This exposure can open career paths into:
- Senior Customer Acquisition Executive
- Team Leader
- Customer Success
- Dealer Relationship Management
- Sales Operations
- Business Development
- Campaign Operations
- Startup Operations
? Who We're Looking ForFreshers are welcome. We are looking for candidates who are:
- Excellent communicators
- Comfortable speaking with customers over the phone
- Confident in Telugu/Hindi/English
- Customer-oriented
- Energetic and positive
- Good listeners
- Comfortable working with CRM/software
- Target-oriented
- Willing to work rotational shifts
- Comfortable working in a fast-paced startup environment
Experience in any of the following is an advantage:
- Telecalling
- BPO
- Automotive sales
- Customer support
- Inside sales
- Lead generation
- Automobile dealerships
- Digital sales